We are happy to cancel and provide a full refund or re-schedule any appointments to a more convenient date.

To cancel or request an appointment is rearranged, please either email us at health@hiltonhousemedical.co.uk or call us on 0333 900 0150

If there is something we have specifically done that has made you wish to cancel this appointment without rearranging, we should be grateful if you could please let us know the reason such that we can address this in future.

If you are unable to provide at least 48 (working) hours notice from the start of your appointment that you wish to cancel or re-arrange your appointment, there may be charges associated.

For cancellations within 48 (working) hours, your pre-payment may not be refundable, as we may not be unable to re-use this time to support other patients.

We will however look to rearrange your appointment for a different date/time.

We understand that it is not possible to predict traffic, train timetables or even when your last meeting finishes. If you are aware that you may be late for your appointment, please do contact us at your earliest opportunity (health@hiltonhousemedical.co.uk or 0333 900 0150), such that we can make every effort to accommodate you. It is with regret, that we cannot guarantee your appointment slot if you do not arrive on time.

We will try our hardest to fit you into the schedule, but this may not always be possible.

If we are unable to fulfil your appointment because you have not arrived on time, it may not always be possible to receive a full refund of your pre-payment. We will instead look to rearrange your appointment for a different date/time.

If you are unable to attend your appointment, please do let us know.

Should you miss your appointment without letting us know 48 hours in advance, we may not be able to provide a full refund for your pre-payment.

Hilton House Medical strives to deliver excellent service to all our patients and will make every effort possible to accommodate your needs.